Refund Eligibility

• No PDF download link received after payment.
• Download link is not working.
• File is corrupted or inaccessible.
• A completely different product was delivered.

Non-Refundable Situations

• PDF has been downloaded, accessed, or saved.
• PDF has been shared, copied, or forwarded.
• Wrong product selected by customer.
• Dissatisfaction based on personal preference.
• Failure to provide proof of the reported issue.

Refund Process

• Contact us via WhatsApp or Email.
• Provide order details and proof of issue.
• Review period: 24–48 hours.
• Approved refunds are processed within 3–7 business days.

Replacement Policy

• Wrong PDF delivered.
• Download link expired.
• Corrupted or incomplete file.

Fraud Prevention

• All orders are logged with delivery records.
• Downloaded orders are considered completed.
• Fraudulent refund requests may result in access restrictions.

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